Shipping Policy
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General
a. This website with the URL of www.naturalezacastile.com is operated by RNA BIOWORKS.
b. We are committed to delivering the order placed by You within the given period and in accordance with this Shipping Policy (“Policy”).
c. You are advised to read Our Terms and Conditions along with this Policy.
d. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.
e. The following currency is used on this Website: Indian Rupees (INR). Your payment provided may be charged in your local currency at the applicable exchange rates.
f. The default delivery partner under this Website is: ShipRocket
g. All orders are subject to product availability. If an item is not in stock at the time you place your order, We will notify you and refund the total amount using the original method of payment.
h. We make all commercially reasonable endeavours to ensure that the products are delivered to you in a timely manner.
i. Please read this Policy before making a purchase, so that You understand Your rights as well as what You can expect from Us.
Definitions
a. “Customer” means a person who buys any goods for consideration but does not include a person who purchases such goods with the purpose of reselling them.
b. “Website” – means this website with the URL: www.naturalezacastile.com.
Cost of Shipping
a. We have a flat shipping rate of Rs.70/- for every 400gm slab for all the products.
b. Shipping charges are applied at the check-out window along with the total price of the goods.
c. The aforementioned cost of shipping is applicable for delivery of products under this Website regardless of the value and delivery destination.
Shipping Updates
a. Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: E-mail.
Shipping time
a. It usually takes within 24hrs (except public holidays & Sundays) to process and dispatch the products once the order is placed with us.
b. We strive to process and dispatch your products at the earliest.
Other Rules
a. If you want to change the shipping address, you need to inform us of the same within 2 hour(s) after placing the order. The request to change the shipping address can be made in the following manner:
E-mail / Phone / WhatsApp
b. If the order has not been processed, We will try to change the address, if your order is processed, we will not be able to change the address.
c. While We shall strive to ship all your ordered products together, this may not always be possible due to product characteristics, or availability.
d. The Cash on delivery option is available for certain categories of products.
e. Partial refunds will not be entertained.
f. We endeavour to engage logistic partners, employees, agents with the highest standards and ethics, you agree and acknowledge that the actions, inactions of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and We shall not be liable for any action or inaction from the part of logistic partners. Any disputes between You and logistics partners shall be settled between you and the logistics partner.
RESTRICTIONS
a. Some items may not be eligible to be delivered to all geographical locations. You will be notified of the restricted items at the check-out page or before that.
WRONG OR INCOMPLETE ADDRESS
a. You shall ensure that all information that is submitted by You to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.
b. If You have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.
FORCE MAJEURE
We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.